Cancellation Policy

For any new reservation, you can cancel within 24 hours of booking and receive a full refund, provided that the check-in date is at least 30 days away. This does not apply to same-day bookings or reservations made within 30 days of the check-in date.

For cancellations made between 45 and 30 days before the check-in date, an 80% refund will be given, minus any applicable processing fees.

For cancellations made between 30 and 15 days before the check-in date, a 50% refund will be given, minus any applicable processing fees.

No refunds will be given for cancellations made 15 days or less before the check-in date, unless otherwise specified under extenuating circumstances.

No refunds will be given during check-in or stay on long weekends and peak dates. For 2025, this includes the following Indian holidays that create long weekends:

• New Year: 1st - 4th January 2026
• Makar Sankranti / Pongal: 14th - 18th January 2026
• Republic Day: 24th - 26th January 2026
• Maha Shivratri: 13th - 15th February 2026
• Holi: 28th February - 3rd March 2026
• Ram Navami & Good Friday: 2nd - 6th April 2026
• Labour Day: 1st - 3rd May 2026
• Bakri Eid: 27th - 29th June 2026
• Independence Day & Raksha Bandhan: 15th - 17th August 2026
• Ganesh Chaturthi: 29th August - 1st September 2026
• Gandhi Jayanti: 2nd - 4th October 2026
• Dussehra: 21st - 25th October 2026
• Diwali: 6th - 8th November 2026
• Guru Nanak Jayanti: 21st - 24th November 2026
• Christmas & New Year: 25th - 31st December 2026

• Guests can request a date change if the new check-in date is at least 45 days away from the day of the request.
• Rescheduling is not applicable for bookings made for long weekends or peak dates.
• Rescheduling must be used for the same property where the original booking was made.
• The rescheduled amount can only be applied to the villa booking cost and not for any additional services or amenities.
• If the tariff for the new dates is higher than the original booking tariff, the difference must be paid to confirm the new dates.

CosmicStays is not liable for cancellations or interruptions caused by events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or other emergencies. In such cases, refunds or credits may be offered at CosmicStays' discretion.

No refunds will be given for no-shows. Guests are advised to inform us of any delays in arrival to prevent the reservation from being marked as a no-show.

In the event that CosmicStays cancels a reservation due to unforeseen circumstances, guests will be given a full credit for future bookings, valid for 12 months, or a refund back to their original payment method within 7-10 working days.

• It is the guests' responsibility to ensure compliance with local travel and health regulations before their stay.
• Processing fees may apply for all refunds, as per payment gateway policies.
• We recommend purchasing travel insurance to cover unexpected changes or cancellations.

For any changes, cancellations, or special requests, please get in touch with our customer service team at support@cosmicstays.com.