Privacy Policy for CosmicStays

PERSONAL DATA COLLECTION

1.1 Information Necessary for Utilizing CosmicStays Platform

To provide you with the services requested on the CosmicStays Platform, we collect essential personal information. This information includes:

  • Contact, Account, and Profile Details: Your name, email address, phone number, date of birth, profile picture, and other relevant information that helps us create and maintain your account, and communicate with you.
  • Verification and Payment Details: Government identification, passport, or driver's license to verify your identity, as well as payment information like credit card or bank account details to process transactions related to your bookings.

1.2 Voluntarily Provided Information

You may choose to give us additional personal information, which can include:

  • Supplementary Profile Details: Such as gender, preferred language(s), city, and personal description. Some of this information, as indicated in your account settings, is part of your public profile page and will be publicly visible.
  • Information about Others: Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to CosmicStays for the purposes described in this Privacy Policy and you have shared the CosmicStays Privacy Policy with them.
  • Other Details: Such as when you fill in a form, add information to your account, respond to surveys, participate in promotions, communicate with CosmicStays Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us.

1.3 Information Collected Automatically While Using the CosmicStays Platform and Our Payment Services

When you use the CosmicStays Platform and Payment Services, we automatically gather personal and other data. This information may include:

  • Geolocation Data: We collect your device's location information when you use the CosmicStays Platform, which helps us provide localized content, recommendations, and improve the overall user experience.
  • Usage Data: We track your interactions with the CosmicStays Platform, such as the pages you visit, search queries, and other actions you take. This information helps us understand how users engage with our platform and allows us to enhance our services accordingly.
  • Log Data and Device Information: We collect log data and device information, such as IP address, device type, operating system, browser type, and language settings. This data helps us to diagnose technical issues, maintain security, and improve the overall performance of the CosmicStays Platform.
  • Cookies and Similar Technologies: We use cookies and similar technologies, as described in our Cookie Policy, to personalize your experience, remember your preferences, and collect analytics data. This information helps us to understand how users interact with our platform, enabling us to optimize and improve our services.
  • Payment Transaction Details: We collect information related to payment transactions, including booking and refund details. This data allows us to process transactions, facilitate the resolution of payment disputes or issues, and comply with applicable laws, regulations, and industry standards.

1.4 Personal Information Collected from Third Parties

We collect personal information from other sources, such as:

  • Third-Party Services: If you link, connect, or log in to your CosmicStays account with a third-party service (e.g., Facebook, Google), we may receive information from that service, such as your name, email address, profile picture, and other public information. We use this information to create or update your CosmicStays account and improve our services.
  • Referrals and Co-Travellers: When someone refers you to CosmicStays or adds you as a co-traveler, we may collect personal information about you, such as your name, email address, or other relevant details. We use this information to facilitate your booking and provide you with a better experience on our platform.

COOKIES AND SIMILAR TECHNOLOGIES

2.1 Use of Cookies and Similar Technologies

CosmicStays and our third-party partners use cookies and similar tracking technologies for various purposes.

2.2 Why We Use Cookies and Similar Technologies

We use cookies and similar tracking technologies for purposes such as:

  • Providing a personalized browsing experience: Cookies help us remember your preferences, such as language settings, search filters, and other customizations, enabling us to provide a more tailored experience on the CosmicStays Platform.
  • Analyzing and improving the performance of the CosmicStays Platform: We use cookies to collect data about how users interact with our platform, which helps us identify areas for improvement, optimize the user experience, and enhance the overall performance of our services.
  • Marketing and advertising purposes: Cookies allow us to personalize and deliver targeted advertisements to you, both on and off the CosmicStays Platform. They also help us measure the effectiveness of our marketing campaigns.
  • Security purposes: We use cookies to maintain the security of our platform by identifying and preventing unauthorized access, fraudulent activities, and other security threats.
  • Enabling third-party features and functionalities: Some cookies are set by third-party providers to enable features like embedded videos, social sharing buttons, or chat functionality. These cookies help enhance the overall user experience on the CosmicStays Platform.

2.3 Cookies We Use

When you visit our website, we may place cookies on your device. Cookies are small text files that websites send to your computer or other internet-connected devices to uniquely identify your browser or store information or settings in your browser. Cookies allow us to recognize you when you return, helping us provide a customized experience and enabling us to detect certain kinds of fraud.

  • Session Cookies: These cookies are only stored on your device during your website session and are deleted when you close your browser. They allow us to link your actions during that session.
  • Persistent Cookies: These cookies are stored on your device between sessions and enable us to remember your preferences or actions across multiple sites.

Pixel Tags, Web Beacons, and Trackers

We may use pixel tags, web beacons, and tracking URLs to measure the response to our communications and improve our web pages and promotions.

  • Pixel Tags, Web Beacons, and Trackers: We may use pixel tags, web beacons, and tracking URLs to measure the response to our communications and improve our web pages and promotions.

HOW WE USE THE INFORMATION WE COLLECT

3.1 Facilitate, Enhance, and Develop the CosmicStays Platform

We may process this information to:

  • Enable access and use of the CosmicStays Platform: We use your personal information to create and manage your account, provide customer support, and facilitate transactions between users.
  • Improve and optimize the user experience: We analyze user behavior and feedback to identify areas for improvement, enhance the platform's features, and optimize the overall experience for all users.
  • Provide customer support: We use your personal information to communicate with you, address your inquiries, and resolve any issues or concerns you may have.
  • Monitor and analyze usage trends: We use data collected from cookies and other tracking technologies to understand how users interact with the CosmicStays Platform and identify areas for improvement or optimization.

3.2 Establish and Maintain a Secure and Trustworthy Environment

We may process this information to:

  • Verify your identity: We use your personal information to verify your identity, which helps us maintain a secure and trustworthy environment for all users.
  • Detect and prevent fraud, illegal activities, or security breaches: We analyze user data to identify and prevent any fraudulent activities, unauthorized access, or other security threats.
  • Ensure compliance with policies, terms, and applicable laws and regulations: We use your personal information to enforce our policies, terms, and comply with any applicable laws and regulations.
  • Protect the rights, property, and safety of CosmicStays, its users, and the public: We use your personal information to protect the interests of CosmicStays, our users, and the general public, including taking legal action when necessary.

3.3 Deliver, Personalize, Evaluate, and Enhance our Advertising and Marketing Efforts

We may process this information to:

  • Send promotional messages and communications: We use your personal information to send you promotional messages and communications related to the CosmicStays Platform and its services.
  • Personalize and tailor advertisements and marketing content: We use your personal information and data collected through cookies to create personalized advertisements and marketing content that align with your interests and preferences.
  • Measure the effectiveness of campaigns: We analyze user data to evaluate the success of our marketing campaigns and make data-driven decisions for future campaigns.
  • Analyze user behavior: We use your personal information and data collected through cookies to understand how users interact with our marketing materials, which helps us optimize our marketing efforts and better serve our users.

3.4 Monitor and Assess Your Communications

We may process this information to:

  • Review and analyze messages exchanged between users: We monitor and assess the communications between users on the CosmicStays Platform to maintain a secure and trustworthy environment, as well as to resolve any disputes or conflicts that may arise.
  • Investigate and resolve disputes or conflicts between users: We use your personal information to investigate and resolve any disputes or conflicts that may arise between users on the CosmicStays Platform, ensuring a safe and secure experience for all users.
  • Provide assistance in case of any communication-related issues: We use your personal information to assist you in resolving any communication-related issues that may occur while using the CosmicStays Platform, such as misunderstandings or technical difficulties.

3.5 Offer Payment Services

Personal information is used to enable or authorize third parties to use Payment Services, such as to:

  • Process transactions, including bookings and refunds: We use your personal information to process and facilitate transactions between users, including processing bookings and issuing refunds when necessary.
  • Facilitate the resolution of payment disputes or issues: We use your personal information to help resolve any payment disputes or issues that may arise between users on the CosmicStays Platform.
  • Comply with applicable laws, regulations, and industry standards: We use your personal information to ensure that our Payment Services comply with all applicable laws, regulations, and industry standards, including those related to financial transactions and data privacy.
  • Detect and prevent fraudulent transactions and other financial risks: We use your personal information to identify and prevent fraudulent transactions, unauthorized access, and other financial risks associated with the use of our Payment Services.

UPDATES TO THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy at any time in compliance with applicable laws. If we do so, we will post the updated Privacy Policy and update the "Last Updated" date at the top. In the event of significant changes, we will also provide you with notice of the modification by email at least thirty (30) days prior to the effective date.

  • Posting Updated Privacy Policy: We will make the updated Privacy Policy available on our platform, ensuring that our users are always aware of any changes to our data handling practices.
  • Updating "Last Updated" Date: We will update the "Last Updated" date at the top of our Privacy Policy to indicate when the most recent changes were made.
  • Providing Notice of Significant Changes: If we make significant changes to our Privacy Policy, we will provide our users with at least thirty (30) days' notice via email, ensuring that they have ample time to review and understand the changes.
  • User Options for Disagreeing with Updated Privacy Policy: If you disagree with the updated Privacy Policy, you have the option to cancel your account. If you do not cancel your account before the date the updated Privacy Policy takes effect, your continued access to or use of the CosmicStays Platform will be considered acceptance of the updated Privacy Policy.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with applicable legal, regulatory, tax, accounting, or reporting requirements. The specific retention period depends on the type and nature of the information, the purpose for which it was collected, and our legal obligations. When we no longer need your personal information, we will securely delete or anonymize it.

  • Purpose-based Retention: We retain personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy, such as providing services, improving user experiences, and maintaining platform security.
  • Legal and Regulatory Compliance: We retain personal information to meet legal, regulatory, tax, accounting, or reporting requirements, ensuring that we comply with applicable laws and obligations.
  • Secure Deletion or Anonymization: When personal information is no longer required, we will securely delete or anonymize it to protect user privacy.

DATA SHARING AND DISCLOSURE

We may share your personal information with third parties under the following circumstances:

  • Service Providers: We may engage third-party service providers to help us operate, maintain, and improve the CosmicStays Platform. These providers may have access to your personal information to perform their functions, but they are prohibited from using it for any other purpose.
  • Business Partners: We may share your personal information with our business partners to offer you certain products, services, or promotions.
  • Legal and Regulatory Requirements: We may disclose your personal information if required by law, regulation, or legal process, or to protect the rights, property, or safety of CosmicStays, our users, or the public.
  • Merger or Acquisition: In the event of a merger, acquisition, or any other corporate restructuring, we may share your personal information with the acquiring entity or the newly formed organization.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, firewalls, encryption, access controls, and security training for our employees. While we strive to protect your data, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

  • Technical Measures: We use secure servers, firewalls, encryption, and access controls to protect your personal information from unauthorized access or disclosure.
  • Organizational Measures: We provide security training for our employees to ensure they understand the importance of data protection and adhere to our privacy policies and procedures.
  • Limitations of Data Security: Despite our efforts, we cannot guarantee absolute security for your personal information, as no method of data transmission or storage is entirely secure.

CONTACT INFORMATION

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

  • CosmicStays
  • Email: cosmicstays@gmail.com

We are committed to addressing any concerns or requestsand will do our best to resolve any issues you may have with our privacy practices.

  • Questions and Concerns: If you have questions or concerns about our Privacy Policy or practices, we encourage you to reach out to us for clarification or assistance.
  • Resolving Issues: We are committed to addressing your concerns or requests promptly and effectively to maintain a high level of trust and satisfaction with our platform.
  • Ongoing Commitment: Our commitment to privacy extends beyond the initial resolution of issues, and we will continue to work towards improving and maintaining our privacy practices in the future.